Conférenciers Québec, Formation, Motivation et Team Building - Formax - Jean-Claude Gagnon - Speaker and customer experience specialist Jean-Claude Gagnon
Consultant et chef d'entreprise, ABC Détail
Conférenciers Québec, Formation, Motivation et Team Building - Formax - Jean-Claude Gagnon - Speaker and customer experience specialist Jean-Claude Gagnon
Consultant et chef d'entreprise, ABC Détail

Jean-Claude Gagnon – Speaker and customer experience specialist

Fellow of the Order of Chartered Accountants and Fellow of the Order of Chartered Administrators, Jean-Claude Gagnon, speaker, devotes his professional career to the growth of companies operating mainly in the retail trade.

In this capacity, he was a partner at Malette, chartered accountants and then a partner responsible for management consulting services at Samson Bélair Deloitte until 1986.

In 1986, Jean-Claude Gagnon acquired a small chain of five (5) stores, known as Boutiques Dans un Jardin. As a shareholder, president and CEO, he grew the business to 75 stores under the Parfumerie Dans un Jardin banner.

In 1998, he sold his interests In a Garden, tried to retire, but was quickly called upon to become a main player in the commercial revolution at the SAQ as an advisor to the president and then first vice-president of sales management.

In 2002, the commercial revolution at the SAQ was over and he decided to continue his work as an advisor in growth strategies exclusively in retail: he now has several clients with whom he has had successes as impressive as at the SAQ and at Dans un Jardin. Among them: CAA-Quebec, Federation of Cooperatives in Schools (Coopsco), Familiprix, Aéroports de Montréal, Desjardins, Cavavin, Fenplast.

To communicate his passion for detail, he also became a sought-after speaker recognized by retailers. Simply and generously, he provides them with each growth tool that is easily applicable in their businesses.


Jean-Claude Gagnon’s keynote presentations :

  • Duration: 60 minutes, adaptable
  • Keynotes available in French onnly
  • A preparatory call is planned in order to adapt the content of the conferences

THE CUSTOMER BEFORE THE COMPETITOR

In a world of price war where product offers are often comparable, Jean-Claude Gagnon shows us, with tangible examples in support, that the combination of a unifying customer promise, a concern for constant employee satisfaction and ‘a high culture of empathy for customers has become the priority strategy to generate growth and profitability. These are the ingredients that create an authentic customer, employee, copy and loyalty experience; which imprints the brand of companies in the heads and hearts of user customers.

Themes

  • Motivation, success and personal growth
  • Entrepreneurship
  • Coaching and leadership

*Available in French only

Technical requirements

Wireless headset microphone
Lectern (for notes and a water bottle)
Laptop
Clicker
Projector and screen

Video clips

PepTalk on the road with… Jean-Claude Gagnon (French)

Visit our blog to watch all our PepTalk sur la route !