November 2, 2022

Entrevue avec Jean-Claude Gagnon : L’avenir de l’expérience-client

by Guy Bourgeois
2 November 2022

[vc_row][vc_column][vc_column_text]Pour cette nouvelle entrevue avec l’un de nos conférenciers, Guy Bourgeois, conférencier, formateur, motivateur et Président de Formax, reçoit Jean-Claude Gagnon, conférencier et spécialiste de l’expérience-client pour discuter de l’avenir de l’expérience-client.

ENTREVUE

Conseiller-expert au niveau du commerce de détail, de l’expérience-client et du service à la clientèle, Jean-Claude Gagnon est l’artisan, entre autres, de la croissance phénoménale de la SAQ des années 2000 (ouverture de nombreuses succursales avec de nouveaux services). Il a aussi été propriétaire des boutiques Dans un jardin. Bref, il a une feuille de route impressionnante.

Formax Formation Motivation is above all a family story. Founded in 1992 by Guy Bourgeois and his wife Myriam Lapointe, Formax Formation Motivation is a firm specializing in motivation and tailor-made courses.

Also visit guybourgeois.com

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