Training courses on
customer service

Is your role to make your customers happy and make them want to do business with you again? Or conversely, is your role to respond to their dissatisfaction and sometimes even their mood swings? No matter how you interact with your customers, you will find in our training courses several tools to help you make all your customers more than satisfied.

On this page you will find :

  • full details of our tailor-made CUSTOMER SERVICE courses
  • the list of the trainer (s) specialising in this topic
  • and examples of existing training courses to give you an idea of what can be done at home!

Available in French and English depending on the trainer

Who should attend these tailor-made customer service courses?

To all business leaders and managers, those who work in customer service, complaint management, salespeople, delivery people, technicians, social network managers, etc. In short, anyone who deals with your customers in any way.

Can this customer service training be adapted to my organisation?

Yes, it is! This is the main goal of our tailor-made training courses. Below, you will find a list of existing courses that have been developed by our trainers on the subject.

The idea is to present you with an overview of what is feasible on this topic, so that you can determine your needs. In doing so, the chosen trainer will be able to prepare a tailor-made training course that perfectly meets your expectations.

Examples of customer service training

Which trainers offer customer service training?

speakersQuebec, Training, Motivation and Team Building - Formax - Customer Service Training

Guy Bourgeois

Guy Bourgeois is a key player in the world of conferences and training in Quebec. An entrepreneur at heart, at the age of twenty he bought his father's dairy product distribution business and increased its sales sixfold. At the age of thirty, he founded a food distribution company with partners and orchestrated the solicitation of more than ten thousand customers. In 1992, he sold his company and decided to become a motivator and trainer, thus fulfilling a youthful dream, to be like Jean-Marc Chaput. Since then, he has been electrifying crowds with more than two hundred conferences per year. Considered a master in motivation and sales, he excels in eloquence, humour and simplicity. His words encourage people to surpass themselves and to take action.

View Guy's profile speaker

speakersQuebec, Training, Motivation and Team Building - Formax - Customer Service Training

Jean-Claude Gagnon

Fellow of the Ordre des Comptables Agréés and Fellow of the Ordre des Administrateurs Agrées, Jean-Claude Gagnon has dedicated his professional career to the growth of businesses, mainly in the retail sector. Partner at Malette and then Partner in charge of management consulting services at Samson Bélair Deloitte until 1986, Jean-Claude acquired a small chain of five (5) shops, known as Boutiques Dans un Jardin. As a shareholder, President and CEO, he grew the business to 75 shops under the Parfumerie Dans un Jardin banner. In 1998, he sold his interests and became a key player in the commercial revolution at the SAQ as advisor to the President and then as Senior VP Commercial Management. Today, he advises his own clients as a customer experience consultant.

View Jean-Claude's speaker profile

speakersQuebec, Training, Motivation and Team Building - Formax - Customer Service Training

Denis Bouchard

Denis Bouchard is a one-man band. His energy and boundless enthusiasm have led him to be an actor, director, show producer, author, playwright and more. All of these hats have led him to create shows, direct actors, manage their stage fright and anxiety, and perform under pressure, with the goal of offering the audience (his clients) an unforgettable memory.

View Denis's profile speaker


The choice is yours! All our tailor-made training courses can be presented in the classroom or online, live!


From 2 hours to 2 days, our trainer will adapt to your needs.


The cost of customised training varies according to several criteria, including the course chosen and the trainer who presents it, the duration, whether it is presented online or in a classroom, the location, the number of participants, etc. The easiest way is to contact us for a quote.

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