speakertrainer, consultant and company manager – ABC Détail
Jean-Claude Gagnon’s conferences and training workshops:
- Duration: approximately 60 minutes, adaptable.
- Workshops: 2 to 6 hours, depending on your needs, tailor-made.
- Conferences and trainings available in French only.
- A preparatory call is planned to adapt the content of the conference.
The customer before the competitor MD
Dans un monde de guerre de prix où les offres-produits sont souvent comparables, Jean-Claude Gagnon nous démontre, exemples tangibles à l’appui, que la conjugaison d’une promesse client rassembleuse, d’un souci de satisfaction employés constant et d’une haute culture d’empathie pour les clients est devenue la stratégie prioritaire pour générer croissance et rentabilité. Ce sont ces ingrédients qui créent une expérience client & employé authentique, non copiable et fidélisante; qui imprime la marque des entreprises dans la tête et le cœur des clients utilisateurs.
Cette conférence est également disponible en format formation.
Biography of Jean-Claude Gagnon :
Fellow of the Ordre des Comptables Agréés and Fellow of the Ordre des Administrateurs Agrées, Jean-Claude Gagnon has dedicated his professional career to the growth of businesses, mainly in the retail sector.
In this capacity he was a partner at Malette, Chartered Accountants and then partner in charge of management consulting services at Samson Bélair Deloitte until 1986.
In 1986, Jean-Claude Gagnon acquired a small chain of five (5) shops known as Boutiques Dans un Jardin. As a shareholder, President and CEO, he grew the business to 75 shops under the Parfumerie Dans un Jardin banner.
In 1998, he sold his interest in Dans un Jardin, tried to retire, but soon became a key player in the commercial revolution at the SAQ as advisor to the president and then senior vice-president of sales.
In 2002, the commercial revolution at the SAQ was over and he decided to pursue his work as a growth strategy consultant exclusively in the retail sector: he now has several clients with whom he has achieved successes as impressive as those at the SAQ and Dans un Jardin. Among them are: CAA-Québec, Fédération des coopératives en milieu scolaire (Coopsco), Familiprix, Aéroports de Montréal, Desjardins, Cavavin, Fenplast.
To communicate his passion for retailing, he has also become a sought-after speaker for retailers. Simply and generously, he passes on growth tools that can easily be applied in their stores.
THEMES :
- Coaching and leadership
- Motivation, success and self-improvement
- Entrepreneurship
TECHNICAL REQUEREMENTS :
- Wireless headset
- Lectern (for notes and water bottle)
- Laptop computer
- Remote control
- Projector and screen
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in conference
What our customers say:
« Jean-Claude was so well prepared and his words so well adapted to our context that our participants thought he worked for us! »
Réjean Lortie, Sales Director Quebec / CarQuest
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